Transform both customer and agent experience by harnessing the resource of speech. Compliance, insight, understanding, analytics, and more.
Upgrade every interaction
Cutting edge speech technology can improve every aspect of your offering.
Customer
Improve CX
Spot, uncover, improve
Proactive understanding of every customer call means your users can spot trends, uncover pain points, and improve processes before the complaints roll in.
Agent
Optimize performance
Team empowerment
Give agents the support and best practice guidance they need by drawing on the best (and most difficult) conversations. Empower supervisors and coaches to better monitor agent performance with ease.
Growth
Expand your horizons
Global reach at your fingertips
Don’t let language and dialect barriers hold you back. Extend your offering with contact center solutions to cover diverse customer bases, without compromising quality of service and features.
Countless ways to add value
Make every conversation count.
Customer Insight and Analytics
A new goldmine
Accurately transcribed conversations become searchable and analyzable text, providing valuable insights into customer preferences, pain points, and emerging trends.
Agent Training & Performance Monitoring
Historic conversations power great training
Provide personalized feedback at scale to every agent, using transcribed calls as a foundation for best practice.
Intelligent Call Routing
Faster resolutions and personalized customer experiences
Integrate with your Interactive Voice Response (IVR) to enable you to gain accurate context of user intent that can be used to dynamically route calls to the most suitable agent.
Comprehensive features
(without ‘comprehensive’ set up times)
We're specialists in speech, which means you can focus on your customers, and leave the talking to us.
Feature
Accurate transcription
Speechmatics delivers unprecedented performance across a diverse range of voices, no matter how noisy the background.
Feature
Languages
Our ASR supports 50 languages, covering over half the world’s population, with unmatched accuracy.
Feature
Real-time
You’ll get initial transcriptions in milliseconds, aiding agents during their calls, not just afterwards.
Feature
Flexibility of deployment
Deliver for diverse customer needs with support for Cloud and on-prem deployments. Switch seamlessly between the two or a combination of both.
“”
"We teamed up with Speechmatics to ensure we deliver the best speech technology on the market."
Ready to Build the Best Contact Center?
Sign up to our speech-to-text portal for a free trial and full guidance on how to integrate our API.
Accurate & real-time captioning across 50+ languages
Don't compromise accuracy for speed.
At <1 second latency, deliver lightning-fast transcriptions with the highest accuracy for audiences across the world.
